FAQs


 * * We got what you are thinking * * 

Just right Before you ask the question, please check out these frequently questions and answers as you are much more likely to find the answer to your question faster.

Is this seller a person or company?

Our online channels belong to Gook Inc corporation located in the United States of America.

Is my personal information secured?

GookInc adheres to the highest and strictest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments.

 

How long my package will take to arrive?

US, UK & CA – For most of the items, it would usually take 14 -21 business days.
Europe, Australia – For most of the items, it would usually take 15 – 20 business days.

Rest Of The World – For most of the items, it would usually take 15-40 business days.

If you place your order during the US holiday season, please allow for 5 – 7 additional business days, because normally the shipping companies are short of staffs.

If your order hasn’t arrived in the estimated delivery times, please get in touch with us Here or Mail Us at online@gookinc.com with your purchase information.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

Typically 7 to 21 business days for United States, Canada and Europe.

However, from time to time due to reasons out of our control, it may take up to 30 days or beyond. This is because once an order has left our warehouse, it's in the hands of our shipping partners. They, as well as us, can experience periods of heavy demand. 

If 35 days has passed and your order still has not arrived, please get in touch and we will take it from there.  

If your country is not North America or Europe, shipping times may be longer.

How do you ship the packages?

Packages are shipped from our warehouse and our supplier's warehouses in the USA and /or China.

Do you ship worldwide?

Yes! We do. However there are some countries where this will be a problem, but we will contact you immediately if there is an issue. 

But all countries in North America, Europe and Australasia are fine, as well as most countries in Asia and South America and a handful of African counties. 

If you're not sure about your country, please get in touch with us Here or Mail Us at online@gookinc.com 

What about Custom Fees, is this cost covered?

Customs fees depend on the laws of your country. In the vast majority of cases you are not required to pay any customs fees.

We are not responsible for any custom fees once they have shipped. By purchasing our products, you consent and accept you may get custom fees for any packages once they arrive.

Can you ship all my purchases in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

When are packages normally delivered?

Items are delivered depending on the local postal system, usually during business hours. (ex: USA, Monday to Friday, 9am-5pm)

----

If you have any other questions, please get in touch with us Here or Mail Us at online@gookinc.com.
----